⏰Free worldwide shipping on all orders - for a limited time only⏰
⏰Free worldwide shipping on all orders - for a limited time only⏰

FAQ

Question: How do I order?

Answer: Simply click the "Add to Cart" button, and then go to your cart:

After that, please click "check out" (or the PayPal button), and fill in your details.

 

Question: Are my payments secure?

Answer: Yes, it's 100% Secure.

We use the Stripe secure payment gateways.

 

Question: How long does shipping take?

Answer: Please allow between 14-40 business days depending on your location. 

Domestic (US & Canada): Approximately 10-25 days

International: Approximately 20-40 days

(Brazil and Italy might take a little longer)

 

Question: How do I receive multiple item order?

Answer: If you order several products, each one will be sent in a separate package (in most cases).

 

 

Question: What happens if I'm not happy about the product/service?

Answer: We guarantee the arrival of the product in under 35 business days and the quality of the product. If there are any issues, we will provide a replacement or a refund. Please contact support and they we will be happy to help.

 

Question: How do I contact support?

Answer: Please contact support only by this email: support@shopoptimaltrend.com.

We usually reply to emails within 12 hours, but at certain times we might have a high volume of emails so it might take a little longer (after Christmas for example). 

 

Question: Do you provide tracking information?

Answer: We do send a tracking numbers. Some tracking numbers will work only in the origin country and might not work in your country and will be used as a proof of shipment only. We do have a guarantee for the arrival of the item though. If you did not receive the item on time, we will send you a new item for free, or refund you.